Shipping, Cancellations and Returns

Once a Product is purchased by a user from the online store, North Ridge will send an automated email to the user confirming the sale and address to which the Product must be sent or whether it will be collected.

If delivery is chosen by the user, the Product will be shipped within 2-7 (two to seven) working days to the address provided by the user in the order process. Shipping time and costs will vary depending on the location of the user. Tracking numbers can be provided to the user upon receipt of such a request to us.

If you have placed an order that you wish to change or cancel, please email us at ruth@north-ridge.co.za. If the order has not yet been processed, you will receive a full refund for the value of the amount paid.  If your order has already been processed then our return provisions are applicable.

Should a user wish to return the Product purchased from the Website, to North Ridge for any reason, he/she may do so within seven (7) days from their receipt of the Product. The user will be responsible for notifying North Ridge of the Product’s impending return as well as for paying for all return shipping costs, to ensure the Product’s physical return to North Ridge in its original, unsoiled condition and packaging. This condition is in addition to all other rights conferred on you by relevant consumer and online protection laws.

The shipping costs, including but not limited to any courier costs, export/import taxes/duties or release fees, are to be paid by the user. Our delivery charges are subject to change at any time, without prior notice to you, so please check the Website for the most up-to-date information. You will see the applicable delivery charges in your cart when you check out, which amount is based on various applicable considerations, such as the location of the user.

North Ridge’s obligation to deliver a product to you is fulfilled when we deliver the Product to our nominated delivery service provider, accepted by you, who will deliver the Product to you. North Ridge is not responsible for any loss or unauthorised use of a Product, after it has delivered the Product to the physical address nominated by you, or to our nominated delivery service Provider, accepted by you. 

A user cannot return, or vary, any Product which has been purchased when it was subject to a sale or a sale’s-reduced price.

Users also understand and agree that there will be no price adjustments on purchases made just before or after a sale period.